Community

Is depositing safe and secure?

Yes, depositing funds into your Assetise account through any payment method is completely secure, private, and safe. All transactions are encrypted using Secure Socket Layer (SSL) technology, ensuring the protection of your personal information. Depositing funds into your Assetise account is fast and secure, with your cash funds held in a regulated bank account to provide added security.

What does responsible trading mean?

Assetise’s ‘responsible trading policy’ (Insert link to policy document) aims to educate all our clients about the significance of avoiding emotional trading, which can lead to financial losses.

It’s essential to consider that your actions are being followed. Therefore, it is crucial to consistently practice responsible trading.

Becoming a more responsible trader involves the following principles:

• Investing only in assets you are familiar with and understand. • Maintaining a low-Risk Score in your trading approach. • Diversifying your portfolio by including assets from various classes.

For more detailed information about our ‘responsible trading policy,’ please visit the provided link. (insert link)

How do I contact Assetise?

We’re delighted to offer assistance through:

• Chatbot and Live Chat: Our automated chatbot, powered by advanced AI technology, is available 24/7 to promptly address your inquiries. For real-time interaction with our dedicated Customer Service team, you can utilize Live Chat. Our agents are online Monday to Friday, around the clock.

To initiate a chat session, simply click here (Insert link) and log in. Once securely logged in, you can ask specific questions about your account.

• Ticket: If you prefer, you can reach us at any time by opening a ticket in our Help Centre. Click here (Insert link) and log in to submit your inquiry. We’ll respond within 48 business hours to the email address registered on your Assetise account.

In case you’re unable to sign in as an Existing User, click on ‘Help Centre’ and open a ticket using a different email address from the one used on your Assetise account.

If you have questions regarding recently submitted documents, we kindly request you to wait for 4 business days before submitting an inquiry.

What factors should I consider before making a trade?

Before executing a trade, it’s crucial to assess several factors, including market trends, economic indicators, and news events. Conduct thorough technical and fundamental analysis, set clear risk management strategies, and be aware of upcoming events that might impact your chosen asset. Additionally, stay informed about global economic conditions and geopolitical events, as they can influence market volatility. Developing a well-rounded understanding of these factors enhances your decision-making process and contributes to more informed and strategic trading.

How can I submit a complaint?

To register a complaint, kindly utilise our Online Form (Insert hyperlink)

For tracking your tickets, you may access the Customer Service Center (Insert hyperlink)

Ready to get started?

Start trading